Shipping & Returns
Shipping Information
We're committed to getting your Greenpad tools to you quickly and safely.
Free UK Shipping
All orders ship free across the United Kingdom—no minimum purchase required.
Processing Time
Orders are processed within 1–2 business days. You'll receive a confirmation email once your order is on its way.
Delivery Time
UK delivery typically takes 3–10 business days, depending on your location. Once shipped, you'll receive a tracking link to follow your order every step of the way.
Returns & Refunds
We want you to love your Greenpad products. If something isn't quite right, we're here to help.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to return any item for a full refund. Items must be unused and in their original packaging with all tags and labels intact.
Refund Processing
Once we receive and inspect your return, we'll process your refund within 3–5 business days. Refunds are issued to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a tracked service to ensure your return reaches us safely.
How to Start a Return
Starting a return is simple:
- Visit our Contact page and let us know which item you'd like to return
- Our support team will respond within 24 hours with return instructions
- Pack your item securely in its original packaging and ship it back to us
Damaged or Incorrect Items
We take great care in packing every order, but if something arrives damaged or isn't what you ordered, we'll make it right—at no cost to you.
Simply contact us with a photo of the issue, and we'll arrange a replacement or full refund right away. You won't need to return the damaged item unless we request it.
Questions?
Our team is here to help. Reach out via our Contact page and we'll get back to you within 24 hours.
